Phonexa: Best for multi-level IVR, Event-triggered call recording, and on-demand call recording.Infinity: Best for conversation analytics.JustCall: CRM Integrations and call analytics.Craz圜all: Best for Call recording and IVR.RingDNA: Best for AI-powered real-time analytics, Call monitoring, recording, and training libraries.Groove: Best for CRM integration and Marketing Automation.800: Best for Toll-free numbers, conversation intelligence, privacy, security, and compliance.DialPad: Best for native VoIP, voice & video conferencing, Desk-to-desk calls, and Tenancy Flexibility.Revenue.io: Best for the knowledge base, Playbook creation, local phone numbers, Geo-routing, and email tracking and automation.ActiveDEMAND: Best for call tracking analytics from multiple channels and Smart call routing.CloudTalk: Best for CRM integration and Advanced multi-criteria call routing.CallTrackingMetrics: Best for call tracking intelligence and Third-party integrations.Outreach: Best for content import, pre-built templates, content storage, open rates, and click-to-call. RingCentral: Best for multi-level IVR, Automated call recording, and voice mail forwarding.Invoca: Best for AI-driven real-time analytics and IVR voice recognition tools.Salesloft: Click-to-call, automated emails, pre-built templates, and email tracking and automation.CallRail: Best for detailed caller information databases and Third-party integrations.Hubspot: Best for automated call transcripts, Call customization, and outcome attributions.Top 27 Best call tracking software (Free and Paid)īefore getting started with our picks for the best paid and free call tracking software and their features, here is our best call tracking software list along with their specialties. The features vary from one software to the other. This software has many features to meet the outbound call business needs, and more are added with time. It is used to generate sales opportunities by contacting leads and existing customers. What is an outbound call tracking software?Īn inbound call tracking software is a solution that allows users to make calls and record calls and customer prospects directly through the platform. Inbound call tracking software has various features depending upon the service provider. The software incorporates IVR and calls routings to provide users with a better user experience and business with granular details to analyze and devise strategies. The callers can be easily segregated and tracked depending upon the call sources. Paid or free Call Tracking Software can be sub-categorized into two types:Īn inbound call tracking software is a solution that keeps track of the incoming calls, caller’s prospects, and sources of the calls and records them for analysis and generating reports.īusinesses can generate up to 800 numbers to place in various places with advertisements. Now let’s have a look at some of the best call tracking software ideal for your business. Each one has its own way of tracking calls using its sophisticated features. There are a number of best call tracking software available in the market. Such information is crucial in refining your marketing strategy and increasing your sales count. It is responsible for tracking the entire journey of your customers from sources to calling your business. This is where call tracking software comes in handy. Sources can be business websites, keyword searches, media ads campaigns, or email campaigns.īusiness does get leads from these sources, but it is impossible to pinpoint where they originate from. Businesses adopt various marketing strategies to generate leads from different sources.
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